How do I return an item?

Canceled Orders

Canceled orders will be refunded minus a 15% cancelation fee. This is done because it costs us money to charge and refund a credit card. Orders canceled for custom builds will be refunded minus a 20% fee. This includes canceling because you decide that the lead time is to long.

Returns

Returns are ONLY accepted for merchandise found defective immediately upon receipt. Blackstone Arms LLC will provide YOUR CHOICE of a replacement item (pending availability) or full refund AND pay the return shipping cost on all firearms and accessories found defective upon receipt. For your added convenience, Blackstone Arms LLC will also arrange for the defective items to be picked up and returned to us by the original shipper. PLEASE DO NOT ATTEMPT TO RETURN PACKAGES TO THE ADDRESS ON THE BOX AS WE WILL BE UNABLE TO VERIFY YOUR RETURN AND ISSUE REPLACEMENT OR REFUND.

ALL RETURNS MUST SHIP TO:

Contact us for returns address

VERY IMPORTANT - FIREARM RETURNS !! Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.

All Ammunition Sales Are Final!

***Upper Returns***
If you receive and upper that is defective you may return it for a full refund as long as it has not been fired. Once an upper is fired it is used!! Once it has been fired Blackstone Arms LLC will pay for the return shipping and replace or repair any defective parts and ship the item back. We strive for great customer service and will fix any issues, we just aren't in the business of selling uppers for weekend hunts then giving refunds on used items.