How do I return an item?
Canceled OrdersCanceled orders will be refunded minus a 20% cancelation fee. This is done because it costs us money to charge and refund a credit card along with parts that were ordered.
VERY IMPORTANT - FIREARM RETURNS !! Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.
If you receive and upper that is defective you may return it for a full refund as long as it has not been fired. Once an upper is fired it is used!! Once it has been fired Blackstone Arms LLC will pay for the return shipping and replace or repair any defective parts and ship the item back. We strive for great customer service and will fix any issues, we just aren't in the business of selling uppers for weekend hunts then giving refunds on used items.